1. Information We Collect
We collect and process personal data in the following ways:
1.1 Personal Information
When you book an appointment, register on our website, or contact us, we may collect personal details such as your name, email address, phone number, and date of birth.
1.2 Medical Information
During consultations and treatments, we may collect relevant medical information to ensure the safe delivery of our services. This may include health conditions, allergies, and past treatment history.
1.3 Website Data
We may collect technical information such as your IP address, browser type, and usage patterns when you interact with our website to improve user experience.
2. How We Use Your Information
We use your data for the following purposes:
2.1 To Provide Our Services
Your personal and medical data enables us to provide safe and effective treatments tailored to your needs.
2.2 Appointment Management
We use your contact information to manage appointments, send confirmations, reminders, and notify you of any changes.
2.3 Marketing and Promotions
With your consent, we may use your contact details to send you information about promotions, special offers, and clinic updates. You can opt out of marketing communications at any time.
2.4 Improving Our Website
Technical data helps us monitor website performance and user experience.
3. How We Protect Your Data
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.
4. Sharing Your Data
We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required to do so by law. However, we may share your information with trusted third parties who assist us in delivering our services, such as payment processors or IT support providers. These parties are bound by confidentiality agreements and are not allowed to use your data for any other purpose.
5. Your Data Protection Rights
You have the following rights regarding your personal data:
5.1 Access
You have the right to request a copy of the personal data we hold about you.
5.2 Correction
You can request that we correct any inaccurate or incomplete data.
5.3 Deletion
In certain circumstances, you can request that we delete your personal data.
5.4 Restriction
You have the right to request that we limit the processing of your data in certain circumstances.
5.5 Objection
You have the right to object to the processing of your data, particularly for marketing purposes.
5.6 Portability
You can request that your personal data be transferred to another organisation or to you directly.
To exercise any of these rights, please contact us at info@astrummedical.com.
6. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal or reporting requirements.
7. Cookies
Our website uses cookies to enhance your experience. Cookies are small files placed on your device that help us analyse web traffic and personalise content. You can choose to accept or decline cookies through your browser settings. Declining cookies may affect the functionality of the website.
8. Third-Party Links
Our website may contain links to other websites of interest. However, once you use these links to leave our site, we do not have control over the external site and cannot be responsible for the protection and privacy of any information you provide to such sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time by posting the new version on our website. Please review this policy regularly to stay informed of any changes.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Astrum Medical Laser Clinic
Email: info@medastrum.co.uk
Phone: 020 3744 5757